faq.title

Every listing passes supplier vetting (business license + ownership documents + third-party inspection report). The platform uses a "3-tier review + 3-stage inspection" mechanism: supplier onboarding, listing consistency check, and independent third-party inspection. See Export Services → Inspection.

Yes. Initiate a counter-offer on the order page; suppliers respond within 24 hours. Platform fee = 2.5% of the deal price (covers escrow + third-party inspection coordination). No hidden charges.

Yes. 10-49 units 5% off, 50-99 units 8% off, 100+ units 12% off. Confirm tier pricing with the supplier and account manager in the quote.

Platform logistics partners handle the full chain from supplier handover to Chinese port loading. See Export Services → Logistics for the responsibility map.

Yes. Bulk orders can use escrow + L/C in parallel. Contact your account manager for setup. Terms in Legal → Escrow Preview.

Yes. 10+ unit orders include scheduled on-site inspection (video + photos + OBD data triple record). Buyer pays the fee; the report belongs to the buyer.

Customs broker partners prepare export declaration, invoice, packing list, and certificate of origin. Buyers provide a destination customs power of attorney.

Yes, per agreed Incoterm (CIF / DAP / DDP). Default DAP means buyer pays destination duty; request DDP quote in the inquiry form.

File a dispute on the order page within 7 days of arrival with photos / videos / OBD data. Platform issues a ruling within 5 business days; complex cases get a third-party re-check.

Yes. Annual framework agreements can lock pricing and priority supply. Contact your account manager (BD) to start the signing process.

Typical flow 30-45 days: selection 1-3d + negotiation 1-2d + inspection 1-3d + ocean 15-30d + destination customs 3-7d.

Yes. No minimum quantity. Individual buyers use the simplified C2C channel.

Powertrain 3-12 months (depends on model and supplier policy). Warranty honoured through destination-country partner service points; platform mediates disputes.

Yes. File a "mismatch" claim within 7 days of arrival. After verification, escrow is refunded in full to the original payment method.

Yes — every listing links a third-party inspection report and a video walkthrough. Both are accessible from the listing detail page.

Credit card (Visa/Master), PayPal, bank transfer (SWIFT/SEPA), and regional methods (iDEAL / Mobile Money / RUB transfer).

The order page shows real-time tracking (origin port loading → ocean → destination → pickup). Each milestone triggers Webhook / email / SMS.

Strongly recommended. Partner insurance at ~0.3-0.5% of cargo value covers full transit. One-click opt-in on the order page.

Platform provides registration guides for RU / GH / NL / EU. Partner agencies can handle registration for a separate fee.

Yes. After ownership transfer, the new owner presents the bill of lading plus the platform ownership certificate to the local DMV.

Prepare business license, vehicle ownership documents, and last 6 months of trade records. Submit via Supplier Onboarding; vetting + video interview complete within 5 business days.

C2C orders 5%, B2B orders 2.5%. Auto-settle to the supplier account on T+7 after escrow release.

Inquiries route to 3 suppliers based on listing-match score, region, and response speed. Faster responses and accurate quotes earn future weighting.

CPM model (from ¥50 per 1,000 impressions) plus inquiry conversion fees. Set budget caps and monitor ROI live in the supplier dashboard.

Yes. The Data Center in the supplier dashboard shows full-funnel exposure / click / inquiry / order data with multi-dimensional filters.

T+7 after escrow release. Corporate accounts support CNY / USD / EUR.

Vehicle registration, title, VIN photo, real-vehicle photos (≥6: front / rear / left / right / interior / dashboard). Listings review within 1 business day.

Sign the joryea Service Provider Agreement + post ¥50,000 deposit → integration team completes API onboarding + training within 10 business days.

1st offense: warning + takedown. 2nd: 30-day ban. 3rd: permanent ban + deposit forfeiture. An independent compliance team handles appeals.

Submit exit request → 30-day public notice → settle historical orders → unbind account. Completed within 5 business days if no open orders.

Yes. Russian buyers pay in RUB; platform settles at central-bank mid-rate in real time. See Currency Switcher.

Yes. Russian user data lives in a Moscow data centre; all processing complies with 152-FZ. See Legal → 152-FZ block (footer).

Yes. MTN Mobile Money, AirtelTigo Money, and Vodafone Cash are all integrated. Settlement is real-time.

Yes. iDEAL is the Netherlands’ preferred online payment method. All major Dutch banks (ING, Rabobank, ABN AMRO, …) are integrated.

Yes. The listing detail page has a Duty Estimator — enter model + year + destination to get estimated duty + consumption tax + VAT (sourced from destination customs public tariffs).

Yes. Russian account managers + Russian IM (instant messaging) agents cover Moscow prime time (UTC+3).

From major Chinese ports to Tema: 30-40 days ocean + 5-10 business days customs + scheduled pickup.

Required for new cars; depends on the destination member state for used cars. Platform offers WVTA certification through partner agencies, priced per model.

Fully compliant. Data resides in EU data centres; processing follows GDPR principles of minimisation, portability, and the right to be forgotten. See Legal → Privacy.

Yes — Russia (Moscow), Ghana (Accra), and the Netherlands (Rotterdam). Agents handle on-site inspection, registration, and after-sales. See Landing Pages per country.

Yes. REST API + bi-directional Webhooks. OpenAPI 3.1 spec. See Developer Docs → API Onboarding.

Yes. Subscribe to order, payment, logistics, and compliance events. HMAC-SHA256 signatures with exponential-backoff retry up to 6 attempts. See Developer Docs → Webhooks.

Yes. Node.js, Python, Go, and Java official SDKs with full TypeScript types. Apache-2.0 open source.

Yes. SAML 2.0 (enterprise IdP), OIDC (Auth0 / Okta / Azure AD), and SCIM 2.0 auto-provisioning.

Default 1,000 req/min; Enterprise tier up to 10,000 req/min. 429 responses include a Retry-After header.

Yes. Fully featured sandbox isolated from production data; test data resets daily. See Developer Docs → Sandbox.

Fine-grained scopes (orders:read / orders:write / invoices:read, etc.) configurable in the app dashboard.

Developer Docs → Error Codes. RFC 7807 Problem Details format with requestId for debugging.

Node.js (≥18), Python (≥3.10), Go (≥1.21), Java (≥17), PHP (≥8.1). Monthly updates.

Tickets 24/7. Standard tier: 4-hour response. Enterprise tier: 1-hour response + dedicated technical account manager.